Frequently Asked Questions
We try to answer all your queries, if you've got one, you might find an answer to it here
Wuhan Coronavirus Safety Precaution
In light of the Wuhan virus situation, we wanted to keep you up to speed with the measures we’re introducing at our classes to keep your kids’ safe, and how we can band together as a community to ensure our classrooms stay a secure and healthy space for all kids. Starting with our ongoing weekly term classes, we will be implementing the following at our centres:
- Taking the temperature of every student, parent and staff entering our centres – anyone with a fever or flu-like symptoms will be refused entry, with parents and/or guardians being informed as necessary.
- Sanitising the hands of all students and staff at our centres at regular and consistent intervals.
- Our instructors and staff who have travelled to China within the last 14 days, or who have had sustained contact with someone who’s come from China to Singapore after Jan 14 will be placed on a 14 day leave of absence from all our locations.
- Students who have travelled to China within the last 14 days, or who have had sustained contact (e.g. live with) with someone who’s come from China to Singapore after Jan 14 are also required to take a 14 day ‘leave of absence’ from Saturday Kids. Please inform us as soon as possible if that applies to your child.
But as we practice caution at our centres, the learning shouldn’t come to a stop! Our Term 1 Weekly classes are still going on as usual, and our March Holiday Camps are just about to launch with an early bird special. We’ll be following directives and guidelines from the Ministry of Education and Ministry of Health to mitigate the spread of the virus, and we’ve got you covered as we plan for possible scenarios:
- Should your child be placed on a leave of absence or quarantined, make-up classes will be arranged to get your them up to speed.
- In the unlikely event that classes are cancelled before the start of the camp or weekly classes, a cash refund will be provided to parents.
- In the event that classes are cancelled after the camp or weekly class has started, or if your child is quarantined for an extended period of time, a prorated credit note will be provided to ensure your child gets to complete their learning experience at Saturday Kids once they’re ready to return to class.
Q: What types of programs are available?
A: Our courses are available in the following format:
- Holiday Camps: 5 consecutive days (3 hours 15-min per day)
- Weekly Workshops: 8 weeks (2 hours per week)
- One-off workshop: 3-hours
Q: What is the difference between holiday camps and term program (weekly workshops)?
A: Both holiday camps and term program (weekly workshops) utilise the same curriculum and the main difference is the format in which it’s delivered. Holiday camps are held consecutively over 5 days (3 hours 15-min per day), whereas the term program is held over 8 weeks (2 hours per week).
Q: Do you do private lessons for individuals as well as groups?
A: We sure do! Please email us at [email protected] and let us know the number of participants and the age, as well as your preferred date/time/location/course.
Q: What’s the instructor to student ratio?
A: We maintain a 1:6 instructor-to-student ratio so that we can provide a better learning experience for your kids!
Q: Do you offer any free trials?
A: We do not offer any free trials at the moment but parents are more than welcome to come and visit our locations and observe how our classes are being conducted (from the outside).
Q: Do you teach kids with learning disabilities/special needs?
A: We strive to provide an inclusive environment for kids of all abilities and we have had kids with special needs attend our classes in the past. However, not all courses are suitable, and we strongly encourage parents to drop us an email at [email protected] to provide us with a brief background in order for us to make the necessary recommendations based on the child’s learning needs.
Q: Can parents sit-in and observe the class?
A: We generally do not encourage parents to sit-in the classes as we notice that children tend to behave differently when their parents are around (observing from outside for a short while is definitely fine!) If you are concerned about your child’s progress, it’ll be best to speak with the instructor after the class has ended.
Q: Do you organise any corporate workshops?
A: Yes, we sure do. Please send us an email at [email protected] and give us a brief background on what kind of program you would like to run and one of our team members will be in touch!
Q: Does my child need to have any prior coding experience?
A: Our curriculum features courses that cater to both beginner and advanced students, so all kids are welcomed!
Q: My child has learnt Scratch before. Does he/she need to take it again?
A: It depends on his Scratch proficiency as well as the course that he’s interested in taking. It’ll be best if you can email us at [email protected] with a link to your child’s Scratch account, and we will have our curriculum team look at their projects to be able to assess and recommend suitable courses.
Q: What course should we sign up for?
A: This would depend on the age of the child, whether he/she has any prior coding experience as well as his/her interest. Send us an email at [email protected] and we’ll be happy to help recommend!
Q: My child is below the minimum age required as stated on your website. Can we still sign up?
A: The age group listed on our site is a guideline, not a strict requirement. Some exceptions can be made based on the child’s coding experience, and if you’ll like to be sure, please email us at [email protected] before you sign up so that we can double check.
Q: My child is in Primary 1 and will only turn 7 later this year, Can we still sign-up for the Start with Scratch course?
A: It depends. We noticed that some kids younger than 7 might find the concept of dragging and dropping blocks of codes using a mouse a bit challenging. So unless your child is comfortable with using the computer and the mouse, we will recommend that he/she start with our Tiny Techies course first before progressing to Start with Scratch.
Q: The class that I am interested in is already full. Can I still sign up?
A: We try not to disappoint kids who want to join our classes, so please email us at [email protected] and we will see what we can do!
Q: How many students are required for a class to be confirmed?
A: We require a minimum of 3 students for a class to be confirmed. Unless otherwise notified, the class will go ahead.
Q: What happens if the class does not meet the minimum requirements?
A: The minimum number of students required for a class to be confirmed is 3. In the event of low sign-ups, Saturday Kids will notify parent/guardians 14 days prior to the class starting. We reserve the right to cancel a class 7 days before the class commences if the number of students is below the minimum requirements, in which case the course fee that was paid will be refunded in full.
Q: I am interested to sign up but there is no available schedule that works for us.
A: We definitely would love to find a schedule that works for you! Please register your interest Here and we will be in touch.
Q: The class that my child is interested in has already started. Can my child still join?
A: It depends on the course as well as the timing. Please drop us an email at [email protected] and we’ll see what we can do!
Q: What mode of payment do you accept?
A: Our online registration accepts Mastercard and Visa payments. We also accept cheque, bank transfer and cash payment – please email us at [email protected] for more info.
Q: How much are your course fees?
A: Our fees range from $135 – $150 for one-off workshops and $530 – $660 for holiday camps and weekly workshops (term program).
Q: Do you offer discounts for returning students/ multiple sign-ups?
A: Yes, please email us at [email protected] and we will provide you with a code that you can use. Please note that discounts codes cannot be layered with any existing/ongoing promotions.
Course Preparation & Logistics
Q: Do we need to sign up for any account?
A: Some courses do require this. Please have a look at the respective course page (in the FAQ section) for more details.
Q: I can’t remember my child’s login details. What can I do?
A: Please send us an email at [email protected] and we can try to check our records.
Q: What does my child need to bring?
A: We ask parents to pack a small snack for their child and a jacket in case the room gets too cold for them. All the materials and various learning kits will be provided by Saturday Kids for in-class use.
Q: Do the kids take the kits home?
A: Unless otherwise specified, all kits are for in-class use only. If we have enough inventory, we might be able to sell it to you, alternatively, we can provide suggestions on where you can purchase these online.
Q: We received an SMS about a presentation. What is that about?
A: At the end of every holiday camp and weekly workshop (term program), we invite parents to join us towards the end of the session for the kids to share their work. Exact timing is shared via SMS, we’d love to have you join us!
Q: What time can I drop off and pick up my child?
A: You can drop your child off 15 min before the class starts and pick them up within 15 min after the class ends.
Q: My child just finished a camp and would like to continue. How do I know which course he/she can take next?
A: At the end of the course, you will receive a course follow-up email with recommendations on the courses that your child can take next. You might also wish to have a look at this course progression guide, and read a blog post we wrote about course progression. As always, we’re more than happy to help recommend a suitable course so feel free to email us at [email protected]m with your questions!
Q: What is your refund/withdrawal/make-up policy?
A: Please refer to our Terms and Conditions page for a more detailed explanation of our policies.
Q: Do classes go ahead on public holidays?
A: No, we generally don’t hold any classes during public holidays (unless otherwise specified). Any class that falls on a public holiday will be extended accordingly (e.g. If Monday is a holiday during holiday camps, then the class will end on Saturday instead of Friday).
Q: What if my child decides after attending the first or second class that this is not for them?
A: We understand that not all kids takes to coding straight away. If your kid does not think the course suits them after attending the first two days for holiday camps and first three days for Term Classes, Saturday Kids will extend a credit note for 50% of the amount paid. Please refer to our Terms & Conditions page for more details.
Q: Where are your classes held?
A: We have 3 permanent locations, and these are located at Bukit Timah Plaza, Parkway Centre and Thomson Plaza. During the holidays, we also conduct our holiday camps at 10 Square – our venue partner, located at Orchard Central.
Q: What are your operating hours and how do we contact you?
A: Our main office at Found8 Anson is open from 9am – 6pm during the weekdays. If you wish to visit our branches and speak to someone there, we’ll recommend emailing us at [email protected] to schedule an appointment. You can also give us a call at +65 3159 0980 from Monday – Saturday, 10am – 6pm.